Customs & Tariffs


All orders that are shipped outside of the UK may incur taxes, duties & additional charges when entering other countries. These costs are not included as part of our delivery fees, and must be paid by the customer on arrival. We will not accept liability for any such costs or for any delays in receiving your goods, owing to intervention by customs.

We’re currently unable to provide specific information on customs rates or thresholds, as these are set by local authorities and can vary widely by destination and product. To find out more about how customs and import duties are calculated, we recommend you contact your local customs authority before placing your order.

If any additional charges are due on delivery, our carrier will contact you to arrange payment.

Important: For shipments to the United States, please expect higher fees that can reach up to ~60% or more of the item’s value.


Unpaid Fees & Returns


If any customs or import fees are refused/unpaid, the items will be returned. The customer will receive a refund for the items excluding the shipping cost. Any items which have been personalised will not be eligible for a refund. Please see our Returns Policy for more details.