Returns Policy

Can I return an item?

If for any reason you are unhappy with your purchase, you may return your item* to us, along with your receipt within 14 days of receipt in an unworn, unused condition and original packaging for a full refund for the price you paid for the item. Please note that we only offer exchanges for faulty items.

*Exceptions to this policy:

1. Refunds on face masks, DVDs, underwear, swimwear, pierced jewellery, video games, gift cards, auction products, personalised items, and/or items specially manufactured to order will only be issued if the goods returned are faulty. 
2. Once an item has been personalised with the application of letters/numbers/league badges we will not offer a refund or exchange unless the goods returned are faulty. The same applies if a player leaves the Club or changes their squad number during his time at the Club.
3. A refund or exchange will only be issued if the goods returned are faulty.
4. All return charges are the customer's liability.
5. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
6. All items should be unworn and unused, with tags attached/in original packaging.

Returns of personalised shirts will only be issued if the personalisation is incorrect due to our mistake or if the product is faulty. We will not issue a return on a personalised product for any other reason.

We are unable to accept returns on auction items, however this does not affect your statutory rights that goods must be of satisfactory quality, fit for purpose and as described.

We only offer exchanges for online orders where goods returned are faulty. If you wish to order an alternative product or size, please return your item following the steps set out below and place a new order.

How do I return an item?

By post:

1. Wrap the item(s) securely in a suitable envelope or packet.
2. Please include a covering note with your order details and the reason for your return. This will ensure your returned item is processed efficiently.
3. *Post the item by recorded delivery to the following address:

Returns Department
Brighton & Hove Albion FC
American Express Community Stadium
Village Way  
Brighton
BN1 9BL

*For your protection, we recommend that you use a recorded delivery service when returning the item(s). We shall not be responsible for goods not received. We do not accept responsibility for charges incurred when returning items unless proven faulty.

Please note, we only offer exchanges on goods that are faulty.

If you return goods because they are faulty, we will not charge any additional postage costs to send your replacement goods and sent via the same postage method paid for / used as part of the original purchase. If you require express delivery and have not previously paid for such, an additional £7.95 will be charged. Please allow 10 working days for returns to be processed.  

Returning online orders to store:

Returns - If you wish, you can return any items direct to the store during opening hours, if possible, please try to avoid match days. Please be aware that although you have handed the items over in store, we still must process the refund via our online portal to the original payment card used to make the online purchased.

What should I do if I receive the wrong item?

In the unlikely event we send you the wrong product, please contact us at mail.order@bhafc.co.uk in the first instance. Please send the product back to the address above by recorded delivery and enclose a completed returns slip and proof of postage. We will refund the cost of return postage back to the card used to purchase the item. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund.

What should I do if an item is damaged or faulty?

In the unlikely event  that an item arrived with you broken or faulty, please email us at mail.order@bhafc.co.uk with an image showing the fault/damage and details of your order number/proof of purchase if purchased at the superstore. Once we have received this image, we will then contact you as soon as possible regarding your query.

This returns policy does not affect your statutory rights.