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Enciso and Gilmour Shirt Exchange
Customers who purchased an official Brighton & Hove Albion, Nike 2023-24 season replica home or away shirt or kit between 5th and 10th August 2023, with the name ‘Enciso 11’ or ‘Gilmour 27’ printed on the back from official Brighton & Hove Albion stores or from the official Brighton & Hove Albion online store (shop.brightonandhovealbion.com) (“Qualifying Shirt or Kit”) can exchange these shirts ‘like for like’, free of charge for a “Enciso 10” or “Gilmour 11” shirt or kit (as appropriate).
The Qualifying Shirt or Kit must be returned at the time of exchange and Brighton & Hove Albion (“BHAFC”) will retain the original Qualifying Shirt or Kit in all instances.
Customers Who Purchased a Qualifying Shirt or Kit Online
Customers who purchased a Qualifying Shirt or Kit via the official BHAFC online store (shop.brightonandhovelabion.com) are to follow the standard returns procedure detailed on the returns form or shop.brightonandhovealbion.com/returns or email email@example.com for assistance.
The Qualifying Shirt or Kit must be returned by no later than 23:59pm on 31st August 2023 and include valid proof of purchase (a valid returns form or covering letter with the relevant order number and return address).
Customers are wholly responsible for the return postage to BHAFC, but BHAFC will cover the cost of return postage of the new shirt or kit (as appropriate) to the Customer.
BHAFC will not be liable to the Customer for any Qualifying Shirts or Kit that are not delivered. Customers are advised to post Qualifying Shirts or Kits by recorded post and to insure your postage.
Please note that any item returned to BHAFC that does not include valid proof of purchase and/ or which is not a Qualifying Shirt or Kit, will not be eligible for an exchange (as further detailed below).
Customers Who Purchased a Qualifying Shirt or Kit In-Store
Customers who purchased a Qualifying Shirt or Kit via an official BHAFC store can obtain a ‘like for like’ exchange free of charge, in person from any official BHAFC store from 11 August 2023 until 31st August 2023 upon presentation of proof of purchase (a valid receipt, confirmation email and/ or bank statement) and the corresponding Qualifying Shirt or Kit. All exchanges are subject to stock availability and print stock availability.
If BHAFC are unable to process the exchange in person at the relevant time, it will arrange to post the exchange to the Customer as soon as possible. The Customer is responsible for providing accurate name and delivery details at the relevant time.
Please note that any item that is not a Qualifying Shirt or Kit and/ or that is not returned with valid proof of purchase, will not be eligible for an exchange (as detailed below).
Non-Qualifying Exchanges for Enciso or Gilmour Shirts or Kit
Please note that the following will not be exchanged and may not be returned:
• Qualifying Shirts or Kit that are not accompanied by valid proof of purchase or which have any unpaid postal or customs duty; and
• Any shirt or item that is not a Qualifying Shirt or Kit, this includes shirts or kits with Enciso 20 or Gilmour 27 printed on the back from seasons prior to the 2023/24 season.
Please note: Any non-qualifying items received will be returned at the Customer’s sole cost. If the Customer does not include a paid return envelope, BHAFC will contact the Customer (where contact details are provided) to discuss return delivery.